[Remote] Community Home Lending Advisor- Bullsboro and Newnan Crossing Branch

December 31, 2025

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Note: The job is a remote job and is open to candidates in USA. JPMorgan Chase is a leading financial services firm dedicated to helping customers achieve their financial goals. As a Community Home Lending Advisor, you will build relationships within the community and assist customers, particularly in low-and-moderate income areas, in achieving homeownership through excellent customer service and knowledge of mortgage products.

Responsibilities

Provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase
Listening to and addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from application through closing
Become knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance
Produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations
Establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer’s needs and interests, working together to solve problems
Identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed
Build long-term relationships by identifying and continually engaging with pipeline of customers 'not yet ready' for homeownership through the education and counseling process until ready to apply

Skills

Ability to read, write and speak Spanish fluently
A Bachelor's degree or equivalent work experience in sales and/or real estate required
Five years of proven mortgage sales experience required including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval required for internal Home Lending Advisors who have been in their position for less than one year.)
Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required)
Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments
Your superior written and verbal communication skills will be used preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups
Intermediate PC skills in a Windows environment required

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company Overview

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.jpmorganchase.com/.

Company H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships, with 2855 in 2025, 3469 in 2024, 3395 in 2023, 3594 in 2022, 2515 in 2021, 2495 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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