Experienced Customer Service Representative – Remote Opportunity at careerzynith

June 5, 2026

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**Job Title:** Experienced Customer Service Representative – Remote Opportunity at careerzynith

**Job Summary:**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative to join our team in a remote capacity. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, resolving issues, and driving sales growth. If you're a motivated, results-driven individual with excellent communication skills and a customer-first mindset, we want to hear from you!

**About careerzynith:**

careerzynith is a global leader in electrical and digital building infrastructures, with a rich history spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with innovative, sustainable, and connected solutions. With a global presence in 180 countries and a revenue of €7 billion, we're a company that's committed to growth, innovation, and customer satisfaction.

**About careerzynith North and Central America:**

careerzynith North and Central America (careerzynith NCA) is a leading provider of electrical and digital building infrastructures in the region, with over 6,500 associates across 50 locations. We operate across six divisions, including Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. Our commitment to customer satisfaction, innovation, and employee growth has earned us a reputation as a trusted partner in the industry.

**About careerzynith's Data Center Power and Control Division:**

Our Data Center Power and Control Division is a leader in the industry, with a portfolio of innovative solutions for data centers, building networks, and facility infrastructures. Our team of experts designs, manufactures, and markets world-class products that empower our customers to build a more productive and sustainable future.

**Job Responsibilities:**

As an experienced Customer Service Representative at careerzynith, you will be responsible for:

Providing exceptional customer service via phone, email, and chat, resolving issues, and driving sales growth
Processing orders, responding to customer inquiries, and expediting delivery of selected orders
Researching and obtaining resolution of customer inquiries, tracking order activity, and alerting staff of potential delivery problems
Fostering open communication internally and externally, championing creative change to improve processing and service levels
Providing guidance and assistance to new or less experienced staff
Performing other similar and related duties as required

**Requirements:**

A.S. degree in business or related field, or equivalent combination of education and experience
Minimum of three years' experience in a successful customer environment/position
Experience with manufacturing or electrical industry required
Experience with Salesforce, preferred
Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities
Ability to work in a high-volume, fast-paced environment
Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software
Ability to use the internet and web-based resources efficiently and effectively
Must be highly collaborative and able to work in a team-based environment
Must have demonstrated exceptional customer service skills and a strong customer orientation
Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization
Ability to give and receive detailed/complex information in an understandable way
Presentation and training experience is a plus
Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions

**Preferred Qualifications:**

Experience in Data Centers and extensive product knowledge is a plus, but not required
Experience collaborating with sales required, exposure to Salesforce preferred
Strong analytical skills and the ability to identify trends and establish proactive corrective actions

**What We Offer:**

Competitive salary range: $38,000 - $48,000
Comprehensive medical, dental, and vision coverage
Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group net

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