[Remote] Inbound Patient Account Services Specialist

January 1, 2026

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Note: The job is a remote job and is open to candidates in USA. CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Inbound Patient Account Services Specialist role involves providing high-level customer service, resolving patient billing questions, and advocating for patients during their health journey.

Responsibilities

Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
Accurately and consistently document each interaction in the appropriate Revenue Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics that include call volume and call quality
Use technology to effectively liaison with other departments across CVS Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Skills

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Verifiable High-school diploma or GED required
1 year experience in healthcare billing, collections practices, and/or infusion services
1 year experience in pharmacy billing and reimbursement

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Company Overview

CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.

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