HVAC Truck Based Service Manager

June 19, 2026

Other Jobs To Apply

HVAC Truck‑Based Service Manager (TBSM)

Build smarter, healthier, more sustainable tomorrows with Johnson Controls. We lead the transformation of buildings for our customers, delivering outcomes that save money, increase efficiency, and make facilities safer and more secure.

What you will do

You will provide day‑to‑day leadership and operational management for a truck‑based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance. In this role, you will manage an HVAC Service Team, including mechanics and an a multi-million dollar annual revenue portfolio. You will partner closely with branch leadership and cross‑functional teams to meet commitments and grow the business.

Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world‑class customer satisfaction.
Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required.
Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.

How you will do it

You are a hands‑on leader who sets a clear vision, models the behaviors you expect, and enables your team to win. You will:

Conduct regular safety tailboards, ride‑alongs, and coaching sessions that reinforce best practices.
Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.

What we look for

Required

Knowledge of Commercial HVAC systems and Demonstrated success leading HVAC field service teams—preferably truck‑based—with responsibility for technician development, customer outcomes, and financial results.
Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast‑paced, matrixed environment.
Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
Excellent communication skills and a customer‑first mindset.

Preferred

Experience managing hvac service work scopes and complex service portfolios.
Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
Knowledge of Johnson Controls truck‑based service standards and best practices.

What we offer

Competitive pay and benefits
Opportunities for training, career growth, and advancement
A values‑driven culture focused on safety, integrity, inclusion, and customer success

HIRING SALARY RANGE: $89,400k-135k to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...