Delivery Manager

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<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{" objectid":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","classid":1073872969,"properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"aptos",469777842,"",469777843,"aptos",469777844,"aptos",201341986,"1",469769226,"aptos",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"default="" paragraph="" font"]}"="">At Robots & Pencils, we drive digital innovation by building meaningful, scalable software products for forward-thinking clients. We are seeking an experienced and strategic</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">Delivery Manager to lead distributed teams across </span><span data-ccp-charstyle="normaltextrun">Nor</span><span data-ccp-charstyle="normaltextrun">th</span><span data-ccp-charstyle="normaltextrun"> America.</span></span></p> <p> </p> <p><strong><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"="">About the role</span></strong></p> <p><span data-contrast="auto"><span data-ccp-parastyle="paragraph" data-ccp-parastyle-defn="{" objectid":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","classid":1073872969,"properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"times="" new="" roman",469777842,"times="" roman",469777843,"times="" roman",469777844,"times="" roman",201341986,"1",469769226,"times="" roman",268442635,"24",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",335559740,"240",201341983,"0",134233118,"true",134233117,"true",469778324,"normal"]}"="">You will lead delivery of an AI-powered student intervention system being built for a large public research university. This engagement is the first in a series of planned thin slices toward a broader institutional AI initiative — one with an ambitious long-term vision: an intelligent system that supports students across every stage of their university experience.</span></span> <br> <br><span data-contrast="auto"><span data-ccp-parastyle="paragraph">The work spans research, build, and evaluation phases, requiring you to manage a cross-functional team, coordinate across multiple institutional stakeholders and internal systems, and keep delivery moving in an environment where scope and integration dependencies are being defined in real time. You will be responsible for translating discovery findings into a governed build plan, maintaining alignment between technical progress and institutional access timelines, and ensuring the system that reaches students is both operationally sound and set up for continuous improvement.</span></span> <br> <br><span data-contrast="auto"><span data-ccp-parastyle="paragraph">This is a complex, evolving engagement at the ground floor of something much larger. The right person is comfortable with ambiguity, experienced managing delivery in institutional environments, and skilled at keeping a team focused when the path forward is still being confirmed.</span></span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"=""> </span></p> <p> </p> <p><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"=""> </span><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Required Skills & Experience</span></span></strong><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"=""> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">8</span><span data-ccp-charstyle="normaltextrun">+ years </span><span data-ccp-charstyle="normaltextrun">in</span><span data-ccp-charstyle="normaltextrun"> technical delivery</span><span data-ccp-charstyle="normaltextrun"> </span></span> </li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Proven success delivering complex projects in agile environments, meeting demanding timelines and quality expectations.</span><span data-ccp-charstyle="scxw247045428" data-ccp-charstyle-defn="{" objectid":"c5406db1-6f55-5e1b-9471-7ab517e2b2a1|1","classid":1073872969,"properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"aptos",469777842,"",469777843,"aptos",469777844,"aptos",201341986,"1",469769226,"aptos",268442635,"24",469775450,"scxw247045428",201340122,"1",134233614,"true",469778129,"scxw247045428",335572020,"1",469778324,"default="" paragraph="" font"]}"=""> </span></span> </li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Strong understanding of Enterprise AI platforms</span></span> </li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Strong familiarity with </span><span data-ccp-charstyle="normaltextrun">CRM and student information systems</span><span data-ccp-charstyle="normaltextrun">, LMS integration, and multiple institutional data sources</span></span> </li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Ability to </span><span data-ccp-charstyle="normaltextrun">leverage</span><span data-ccp-charstyle="normaltextrun"> delivery metrics and performance data to inform strategies and </span><span data-ccp-charstyle="normaltextrun">optimize</span><span data-ccp-charstyle="normaltextrun"> outcomes</span></span></li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Expertise</span><span data-ccp-charstyle="normaltextrun"> in cloud-based </span><span data-ccp-charstyle="normaltextrun">infrastructure (AWS preferred)</span><span data-ccp-charstyle="scxw247045428"> </span></span> </li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Exceptional interpersonal and stakeholder management skills; confident managing executive-level relationships and escalations</span></span></li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">PMP, Scrum Master, or other relevant technical/project management certifications are highly desirable</span></span></li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Experience managing delivery teams across multiple time zones and geographies</span></span></li> <li><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Experience working with education or higher education environments, or leading complex discovery and operational documentation engagements, is a strong plus</span></span></li> </ul> <p><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{" objectid":"920dbcde-2834-5e15-a5fa-062170b236ba|1","classid":1073872969,"properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"aptos",469777842,"",469777843,"aptos",469777844,"aptos",201341986,"1",469769226,"aptos",268442635,"24",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"default="" paragraph="" font"]}"=""> </span></span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"=""> </span></p> <p><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Why Join Robots & Pencils?</span></span></strong><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"=""> </span></p> <p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">We blend strategy, design, and engineering to craft technology that transforms business and enriches human experience. As a Senior Delivery Manager, you’ll play a critical role in delivering impactful software products that redefine digital success. You’ll collaborate with a global team of experts and clients who trust us to bring bold ideas to life, with speed, precision, and excellence.</span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...