Customer Service Representative - Remote or Hybrid / Full Time

November 21, 2025

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The Company

Founded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations. We employ approx. 30 people in an entrepreneurial environment. This is a Remote or Hybrid, full-time position, offering 40 hours per week, hours of operation 8:30-6pm Monday-Friday. We are looking for a hardworking, reliable, and dedicated individual who is interested in a new job opportunity or is ready to rejoin the workforce. We are seeking a candidate for the long term, not on a temporary basis, and applicants must be based in the US.

The Position

The Customer Service Representative will be focused on our Travel Insurance products, and should have a friendly, patient, and kind phone manner, as we work one-on-one with customers to explain the features of the travel insurance offering. There is no cold calling required; we are not a call center.

Primary Responsibility
• Handling inbound phone and email inquiries from current and prospective travel customers.
• Prepare and send travel quotes

Applies product expertise to provide accurate information and support.
• Assist customers purchasing and updating Travel Insurance Plans

Requirements

Computer savvy, proficient in Microsoft Office (especially Word, Excel, and Outlook, Teams
Ability to work and contribute within a customer focused team environment
Possesses excellent communication and listening skills with strong attention to detail
Able to multitask with a willingness to adapt to internal operational processes and systems
Prior client service experience and/or insurance license is a big plus
Should be a legal resident or US Citizen

The Next Steps

Submit your resume and include a customized cover letter, including an expected salary range. Submissions lacking the requested information will not be prioritized.

Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview and employment testing. Some candidates may then be invited for an interview.

Benefits

The Benefits:

We provide:

Competitive pay + 3 weeks paid vacation + plus paid holidays
Generous 401K package (once eligible)
Group life and disability insurance (fully subsidized)
Group health insurance (partially subsidized)
Optional dental, vision, accident, and critical illness (employee paid)
Section 125 plan
Commuter plan

The Next Steps
• Submit your resume and include a customized cover letter, including an expected salary range. Submissions lacking the requested information will not be prioritized.
• Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview. Some candidates may then be invited for an in-person interview(s).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...