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June 22, 2026

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Essential Duties and Responsibilities:<ul><li>Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives.</li><li>Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.</li><li>Provide and maintain in-depth working knowledge of all client verifications/processing guidelines.</li><li>Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts.</li><li>Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.</li><li>Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met</li><li>Perform other duties as assigned by management.</li></ul>Job Qualification:<ul><li>Bachelor's degree or equivalent experience</li></ul>What You May Need to be Successful:<ul><li>Bachelor’s degree, or Equivalent work experience. </li><li>3+ years of customer service experience, including direct interactions with external customers.</li><li>Microsoft Office products (Outlook, PowerPoint, Word, and Excel)</li><li>Siebel, Salesforce or equivalent CRM system</li><li>Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Organizational skills and strong attention to detail</li><li>Ability to multi-task and manage daily assignments.</li><li>Sense of urgency to meet client deadlines.</li><li>Highly responsive and adaptable to evolving priorities.</li><li>Ability to work and thrive in a dynamic team environment as well as act independently.</li></ul>We have great people here and are looking for more. Come join us! Follow us:<ul><li><a href="https://www.facebook.com/FirstAdvantage1" target="_blank" rel="noopener noreferrer">Facebook</a></li><li><a href="https://www.instagram.com/first_advantage/" target="_blank" rel="noopener noreferrer">Instagram</a></li><li><a href="https://www.linkedin.com/company/first-advantage" target="_blank" rel="noopener noreferrer">LinkedIn</a></li><li><a href="https://twitter.com/firstadvantage" target="_blank" rel="noopener noreferrer">X</a></li><li><a href="https://www.youtube.com/user/FirstAdantage1" target="_blank" rel="noopener noreferrer">YouTube</a></li></ul>Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...