Content Project Manager (part time, remote, EST time zone)

May 21, 2026

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Overview

Seeking a Content Project Manager to lead the development and optimization of customer experience resources supporting instructors, students, and internal teams .

This role sits within Customer Experience Marketing and focuses on translating complex workflows into clear onboarding materials, training resources, and how-to guides aligned to a customer-first support strategy . You will also manage customer feedback insights , ensuring proper routing for timely follow-up and resolution .

Type: Part time, remote

Schedule: Regular day hours

Duration: 8+ months

Pay: $40 - $45/hr, paid weekly

Content Project Manager Requirements

Proven experience in content management , technical writing , or documentation ownership (experience in SaaS or edTech preferred)
Strong ability to simplify complex concepts into clear, user-friendly content
Exceptional writing, editing, and project management skills
Experience managing content lifecycles including creation, updates, and governance
Ability to collaborate across cross-functional teams such as Product, Marketing, Customer Success, Sales, and Research
Proficiency in Adobe Acrobat Pro, Microsoft Office, Asana, and SharePoint
Comfortable in a fast-paced, collaborative environment with strong attention to detail
Preferred experience with Learning Management Systems (LMS)

Content Project Manager Duties

Lead the creation, production, and maintenance of customer-facing and internal content
Translate complex workflows and processes into clear documentation, onboarding resources, and training materials
Maintain and optimize a centralized content library to ensure resources are organized, accurate, and up to date
Partner with cross-functional stakeholders to align content with product updates, customer needs, and business priorities
Monitor and manage Customer Experience survey feedback , routing insights to appropriate teams for timely action and continuous improvement

No deadline to apply.

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