Call Center, Telesales – Agents, Lead

June 22, 2026

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Job Description:

Excellent communications and presentation skills
Skilled in negotiation and dealing with complaints.
Persistent and results-oriented.
Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping.
Encoding and maintaining all client information in the database.
Can actively offer and sell products to potential customers through telephone calls.
Manages and supervises a team of telesales representatives to meet the team targets
Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target
Cultivates a professional working atmosphere that encourages career development and reduces staff attrition
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualified leads from potential clients.
Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience.

Requirements:

Customer service experience is a must.
At least 1-3 years of contact center experience
Track record of over-achieving KPIs
Good customer orientation and ability to adapt/respond to different types of characters
Hands-on experience in using any CRM or software for database management is advantageous
Consumer sales, cross-selling/up-selling, or lead qualification experience a plus
Minimum Typing Speed of 50 WPM with 80% Accuracy

Benefits:

Company provided work from home set-up with allowance for internet usage
Base Pay + commission

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