Associate Customer Success Partner

June 22, 2026

Other Jobs To Apply

No other job posts for this day.

The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer C identifies opportunities to expand SBC’s footprint within the customer via incremental products and services Responsibilities:<ul><li>Implement and manage customer background screening programs to best align with customer’s organizational needs and goals</li><li>Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base</li><li>Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services</li><li>Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles</li><li>Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction</li><li>Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers.</li><li>Manage client interactions using Salesforce.com.</li><li>Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs</li><li> Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business,</li><li> You are able to perform duties within strict deadlines</li><li>You excel when working both within a team and independently</li><li>You have solid knowledge of Sterling’s production systems</li></ul> Job Qualifications:<ul><li>Bachelor's degree or equivalent experience</li></ul>Experience:<ul><li>2+ years’ experience in a client-facing role (Preferred)</li><li>Sales and/or sales management experience</li><li>Team management experience is a plus</li><li>Strong client focus – commitment to delivering superior client experience and advocating for client needs</li><li>Consultative selling skills – experience expanding account reach, up/cross-selling, new business development</li><li>Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win</li><li> Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyse performance indicators and use to inform strategies and tactics</li><li>Excellent oral and written communication skills</li><li>Microsoft Office – Expert (especially Excel and Power Point)</li><li> Salesforce.com – Intermediate</li><li>High comfort level with technology and software systems</li></ul>We have great people here and are looking for more. Come join us! Follow us:<ul><li><a href="https://www.facebook.com/FirstAdvantage1" target="_blank" rel="noopener noreferrer">Facebook</a></li><li><a href="https://www.instagram.com/first_advantage/" target="_blank" rel="noopener noreferrer">Instagram</a></li><li><a href="https://www.linkedin.com/company/first-advantage" target="_blank" rel="noopener noreferrer">LinkedIn</a></li><li><a href="https://twitter.com/firstadvantage" target="_blank" rel="noopener noreferrer">X</a></li><li><a href="https://www.youtube.com/user/FirstAdantage1" target="_blank" rel="noopener noreferrer">YouTube</a></li></ul>Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...