Agente de Soporte para Viajeros

June 22, 2026

Other Jobs To Apply

No other job posts for this day.

<p>Somos un equipo de viajes remoto y estamos incorporando un/a <strong>Agente de Soporte para Viajeros</strong> para brindar apoyo a nuestros clientes en cada etapa de su experiencia de viaje, desde la reserva inicial hasta el seguimiento posterior al viaje.</p> <p>Serás la voz de nuestro equipo: atendiendo consultas, resolviendo inconvenientes y asegurándote de que cada viajero se sienta informado y bien atendido. Es un puesto completamente remoto con horario flexible y capacitación completa desde el primer día. No se requiere experiencia previa en la industria de viajes.</p> <p><strong><em>Debe ser ciudadano/a o contar con autorización de trabajo en EE.UU., Reino Unido, Australia, México, España o Latinoamérica</em></strong></p> <p>Responsabilidades Principales</p> <ul><li>Atender consultas de clientes de manera profesional por correo electrónico, teléfono y plataformas de mensajería.</li><li>Gestionar cambios de itinerario, cancelaciones y solicitudes especiales de viaje. </li><li>Investigar destinos, ofertas y opciones de viaje según las necesidades y presupuesto de cada cliente.</li><li>Preparar itinerarios de viaje personalizados y cotizaciones simples.</li><li>Resolver dudas sobre reservas y brindar soluciones de forma rápida y eficiente.</li><li>Mantener actualizados los datos de los clientes y los registros de reservas.</li><li>Asistir a sesiones virtuales de capacitación opcionales y mantenerse al día con las tendencias de viajes y promociones de proveedores.</li></ul> <h3>Lo Que Buscamos</h3> <ul><li>Excelentes habilidades de comunicación e interpersonales.</li><li>Actitud amable y profesional con gran atención al detalle.</li><li>Persona autónoma, organizada y capaz de trabajar de manera independiente.</li><li>Confianza en el uso de computadoras, correo electrónico y herramientas en línea.</li><li>Experiencia previa en viajes, hotelería, ventas o servicio al cliente es un plus, pero no es obligatoria.</li></ul> <h3>Requisitos Técnicos</h3> <ul><li>Laptop o computadora de escritorio.</li><li>Conexión estable a internet de banda ancha.</li><li>Teléfono inteligente para comunicación y actualizaciones.</li><li>Debe estar autorizado/a para trabajar en Estados Unidos, Reino Unido, Australia, Latinoamérica o España.</li></ul> <h3>Beneficios</h3> <ul><li>Trabajo 100% remoto desde cualquier lugar.</li><li>Horario flexible que se adapta a tu estilo de vida.</li><li>Acceso a beneficios y descuentos exclusivos en viajes.</li><li>Capacitación completa y apoyo continuo.</li><li>Ambiente de equipo amigable y colaborativo.</li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...